Due to the sudden increase in raw material costs, we have no choice but to raise our prices. We hope costs decrease in the near future and will adjust our prices accordingly.

Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, items must be new, unused, and in original package, if applicable.  Items must include original receipt, invoice or packing slip.  Shipping and handling charges are not refundable.  Some items can incur a 15% restocking fee regardless of condition. Defective items are subject to our inspection before a refund or exchange is approved.

To start a return, you can contact us at sales@ispikeit.com. Items sent back to us without first requesting a return will not be eligible for refund. 

You can always contact us for any return question at sales@ispikeit.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@ispikeit.com.

Additional Shipping and Handling Charges

Georgia residents will be charged applicable sales tax on their orders.  International customers see Duties & Taxes below.

Large, oversized, multi-boxed, or hazmat items may incur additional shipping charges. You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.

Duties & Taxes

There are no U.S. taxes, except sales tax for State of Georgia residents; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information. The recipient will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local government agency to determine the extent of such charges prior to purchase. We cannot issue credit in cases where packages are not delivered due to non-payment of fees.
Back to top